🚚🌿 Shipping Policy
At [Your Store Name], we take special care in packing and shipping live plants to ensure they reach you in healthy condition. Please read our shipping policy carefully before placing an order.
📦 Order Processing Time
- Orders are processed within 1–3 business days
- Plants are packed fresh before dispatch
- Orders are not processed on Sundays and public holidays
- During peak season or sale periods, processing may take slightly longer
🚛 Delivery Time
Estimated delivery timelines after dispatch:
- Metro Cities: 2–5 business days
- Other Cities/Towns: 3–7 business days
- Remote Areas: 5–9 business days
Delivery time may vary due to weather, courier delays, or regional restrictions.
🌱 Plant Safety During Transit
- All plants are securely packed using protective materials
- Soil may be slightly moist at dispatch to keep plants hydrated
- Minor leaf drop, bending, or transit stress is normal for live plants
- Plants usually recover within a few days with proper care
Transit stress is not considered damage.
💰 Shipping Charges
- Shipping charges are calculated at checkout based on:
- Order value
- Package weight/size
- Delivery location
Free shipping (if applicable) will be clearly mentioned during promotions.
📍 Address & Delivery Responsibility
Customers must provide:
- Correct full address
- Valid phone number
- Available recipient at delivery time
We are not responsible for delivery failure due to:
- Incorrect address
- Unreachable phone number
- Customer not available to receive order
Reshipping may require extra charges.
📸 Damaged Delivery
If your order arrives severely damaged:
- Contact us within 24 hours of delivery
- Share clear photos of plant and packaging
- Include your order number
Claims without photo proof may not be accepted.
🌦 Weather & Delay Disclaimer
Delivery may be delayed due to:
- Extreme weather
- Natural disruptions
- Courier operational issues
Such delays are beyond our control.
🚫 Shipping Restrictions
We may delay or cancel shipping to certain locations if:
- Weather is unsuitable for plant safety
- Courier service is unavailable
- Government restrictions apply
In such cases, customers will be informed and refunded if needed.