✅ Returns
Due to the perishable nature of plants, returns are generally not accepted. However, we will review replacement or refund requests in case of transit damage or wrong product delivery.
You may request support if:
- The plant arrives severely damaged
- The plant is dead on arrival
- You received the wrong plant/product
- The pot is broken beyond minor transit damage
Requests must be submitted within 24 hours of delivery.
📸 Proof Required
To process any claim, customers must provide:
- Clear photos of the plant and packaging
- Order number
- Unboxing photos or video (strongly recommended)
Without photo proof within the allowed time window, we may not be able to approve refunds or replacements.
🔄 Replacement Policy
If your claim is approved, we may offer:
- Free replacement plant, OR
- Store credit, OR
- Partial / full refund
Decision depends on stock availability and damage severity.
❌ Non-Refundable Situations
Refunds or replacements will not be provided if:
- Damage is reported after the claim window
- Plant declines due to improper care after delivery
- Minor leaf yellowing, soil spillage, or slight transit stress
- Natural variation in size, color, or shape
- Customer ordered wrong plant/size by mistake
- Delivery delay caused by courier or weather events
🚚 Delivery Issues
If delivery fails due to incorrect address, unavailable recipient, or repeated delivery attempts, the order will not qualify for refund.
💳 Refund Method
Approved refunds will be processed within 5–7 business days via:
- Original payment method, or
- Store credit (if chosen)
📩 How to Request a Claim
Please contact our support team with your order details and photos at:
Email: support@[yourstore].com
WhatsApp: [your number]